Tapping into Tech Support Member Benefit
LOUISIANA REALTORS • June 21, 2018
By Tech Helpline and Louisiana REALTORS
What happens when you get a new smartphone and not all of your contacts show up? Or if you start to print out a copy of a new purchase and sales agreement, and the printer won’t print, no matter what you try? Or all of a sudden, you notice your laptop is running super slow? Or you just can’t connect or stay connected to the Internet?
In today’s world, keeping your basic technology working is vital to providing your clients great service. That’s why Louisiana REALTORS offers Tech Helpline as a standard member service, to make sure you have a basic tech support lifeline if you get stuck using your go-to technology.
Tech Helpline is there for you to make sure that your smartphone is getting email properly, that your laptop is optimized and virus-free, and if your printer doesn’t print, you have someone you can contact to help get it fixed quickly.
About Tech Helpline
Tech Helpline was created by Florida Realtors®, the second largest state Realtor association in the U.S. for REALTORS®, and is the real estate industry’s #1 tech support service. Located in Orlando, Florida, which houses its entire U.S.-based staff, Tech Helpline is available to one in three REALTORS® in North America: more than 500,000 REALTORS® in the U.S. and Canada have access to Tech Helpline. Its team has nearly 300 years of combined IT experience and provides technology support by phone, chat and email.
This gives you access to a highly experienced, bi-lingual (English and Spanish) technical support staff that has earned a reputation as the “Genius Bar for Real Estate” because they only work with real estate agents and brokers. They understand your business and know how to adjust to your technical skill level, so if you are a novice – or have deep technical experience – Tech Helpline staff will make you feel right at home.
It's a service that is provided at no extra cost to you.
This is your included member benefit that provides technical support services for a wide range of your software and hardware needs, from smartphones and tablets, to desktops, laptops, email problems, virus issues and more.
Don’t be afraid to reach out for help
We all know that tech support is only as good as the people on the other side of the connection, whether it be by phone, chat or email. Tech Helpline has a reputation for providing technical advice that is delivered by warm, friendly, and customer service-focused technicians.
The key to great customer service in tech support, explains Tricia Stamper at Florida Realtors, who is responsible for Tech Helpline, “is to be a chameleon.”
“Some agents are highly tech savvy, and others are on the other side of the spectrum; the Tech Helpline staff is able to figure out the difference and adjust to help each agent or broker fix their problem and not feel bad about calling,” she said, adding, “They remove the ‘fear’ many agents have about calling tech support because Tech Helpline analysts know not to talk down to someone, or over their head. I think most agents would tell you that’s a welcome breath of fresh air among tech support experiences.”
How to access Tech Helpline
There are three ways you can access Tech Helpline, anytime Mon. - Fri. 8 am to 7 pm and Sat. 8 am to 4 pm Central Time by phone, by online chat, or by email.
By phone:
call the Tech Helpline toll-free at (877) 573-5604 .
By email:
send an email to the Tech Helpline at support@techhelpline.com.
By Online Chat:
you can chat online live with an analyst by going to http://chat.techhelpline.com/
and selecting the big, blue button that reads: “I need Tech Support” for Tech Helpline.
And do you know what the best part is? Tech Helpline services are unlimited
for all our members, and there is no extra cost for you all.
This is a member benefit for every agent and broker, and there is no limit to the number of calls that you can make.
Tech support for all your basic tech needs
Here are just some of the types of software and hardware issues that you can reach out to Tech Helpline for assistance with:
Operating Systems:
Microsoft Windows 10, Vista, 8, 7, upgrades from all versions of Windows 2000 and Mac OS X (10.3 and higher).
Hardware:
Smartphones, including iPhones, Android, and Windows; Tablets; Digital Cameras; CD/DVD Drives & Blu Ray; Laptops; Monitors; Network Adaptors; Printers; Scanners; Storage Media; Video Cards and more.
Browsers & Net:
Wi-Fi set up; Internet Service Providers; Internet Explorer/Edge; Firefox; Chrome; Safari; Opera; Networking; Shared Files; Shared Printers and more.
Anti-Virus/Protection:
Virus removal; AVG AntiVirus; Lavasoft Ad-Aware; McAfee and Norton AntiVirus; Spyware/Adware Intrusion removal and many more.
Software applications:
Email such as Outlook, Gmail, Hotmail; Real Estate programs such as Form Simplicity; Financial and Office programs such as Adobe Acrobat, Microsoft Office Products (Word, Excel, PowerPoint, Access, Publisher, Works, Visio); iTunes; Quicken; Quickbooks; Corel Products (WordPerfect, Draw, etc.); Winzip and many more.
PCs and Macs:
All major brands, including Apple, Acer, AST, ASUS, Dell, Fujitsu, Gateway, HP, IBM, Lenovo, Sony, IBM, Toshiba, Winbook, clones and many others.
The goal of Tech Helpline is to help you get back to business when a technical issue arises to let you get back to serving your clients. So when you need their help, be sure to reach out to Tech Helpline.

NAR’s latest consumer guide, “10 Tips for Unpacking Smartly After a Move,” was developed to help ease the burden buyers may feel when surrounded by boxes. For your clients on the cusp of a move, the guide suggests establishing a priority unpacking order, wiping down each room before unpacking, discarding boxes quickly, having garbage and donation bags at the ready, and more. Share the new guide along with the companion guide “10 Tips for Packing Smartly for a Move.” As a reminder, all guides in this series are available for download—in both English and Spanish—on facts.realtor . Please allow up to two weeks for the Spanish version of the latest resource to be translated and uploaded. For ease of reference, below is a list of the most recent guides: NEW: 10 Tips For Unpacking Smartly After A Move UPDATED : Multiple Listing Services Overcoming Roadblocks to a Sale or Purchase How Solar Impacts a Real Estate Transaction Navigating Interest Rate Shifts Thank you for your continued engagement with the “Consumer Guide” series and for sharing the resources with prospective clients to ensure they have the information they need to find success in their home buying or selling journey. Remember that these guides are for informational purposes only and are not meant to enact or change any existing NAR policy. Check out the next consumer guide on identifying homebuying wants vs. needs.

From the Louisiana Department of Insurance: During a press conference today with Governor Jeff Landry, Insurance Commissioner Tim Temple announced that registration for the next round of the Louisiana Fortify Homes Program (LFHP) will open at 8 a.m. on Monday, June 1, and will include 3,000 grants. The registration period for this lottery will be open for three weeks, closing at 5 p.m. on Friday, June 19. During the press conference, Gov. Landry signed HB 1187 by Rep. Paul Sawyer, which will allow Louisiana Citizens Property Insurance Corporation to transfer $50 million in additional Katrina bond assessment funds to the LFHP. Combined with the $30 million in funding the program will receive through taxes and fees on insurance entities, the LFHP will receive a total of $80 million this year. “By lowering overall losses, we can reduce insurance and reinsurance costs, draw more insurers into the market, motivate existing companies to write additional policies and lower insurance premiums,” said Commissioner Temple. “That is exactly what the Louisiana Fortify Homes Program is designed to do.” The list of coastal parishes that are eligible to participate is expanding to include Acadia, Jefferson Davis and Lafayette parishes. Additionally, homeowners who live in the portions of Ascension, Calcasieu, Iberia, Livingston, St. Martin, St. Tammany, Tangipahoa and Vermilion parishes that were previously not included in the program will now be eligible to participate. A map showing the full list of eligible parishes is available on FortifyHomes.La.Gov . “Louisiana is the fastest growing state in the country for Fortified roofs, and that growth is not by accident—it is the result of strong support from Governor Landry and legislators like Chairman Talbot, Chairman Firment and Representative Sawyer, targeted program design, and a clear recognition that strengthening homes is one of the most effective ways to reduce insurance losses,” said Commissioner Temple. “At the end of the day, this program is about more than just roofs. It is about protecting families, it is about strengthening communities, and it is about putting Louisiana in a stronger position—both physically and economically—to face the challenges ahead.” To participate in the lottery, homeowners must register during the June registration period. Homeowners who registered for a previous round but were not selected must register again to participate. People who register on the last day of the registration period have the same chance of being selected as those who register on the first day, so there is no need to rush to register as soon as the period opens. When registering, homeowners will need to upload their homestead exemption, insurance policy declarations page that includes wind coverage, and flood insurance declarations page if the residence is in a flood zone. Homeowners who need assistance obtaining a copy of their homestead exemption should contact their parish tax assessor. Homeowners can contact their homeowners and flood insurance companies or agents for a copy of their policy declarations page. Homeowners are required to create a profile in the LFHP system before registering for the lottery and may do so by visiting the LFHP website and clicking the Login button. Homeowners who previously created a profile may use the same one for this and future rounds. Once the lottery registration period closes, the LFHP will randomly select 3,000 participants and send email notifications to registrants about whether they were selected to participate. These selection notices will be sent via email beginning on Monday, June 22. There are several program requirements that homeowners should be aware of before registering. Those interested in the program are encouraged to review eligibility information and frequently asked questions at FortifyHomes.La.Gov to determine whether their home meets the requirements for the program. If selected to participate in the grant program, homeowners will be financially responsible for having the home evaluated by a FORTIFIED-certified Evaluator as well as costs for the roof upgrade including permits, inspections and construction costs beyond the amount of the grant The LFHP provides grants of up to $10,000 for homeowners to upgrade their roofs to standards set by the Insurance Institute for Business & Home Safety. The program helps Louisiana homeowners strengthen their roofs to better withstand hurricane-force winds.



