Tapping into Tech Support Member Benefit
LOUISIANA REALTORS • June 21, 2018
By Tech Helpline and Louisiana REALTORS
What happens when you get a new smartphone and not all of your contacts show up? Or if you start to print out a copy of a new purchase and sales agreement, and the printer won’t print, no matter what you try? Or all of a sudden, you notice your laptop is running super slow? Or you just can’t connect or stay connected to the Internet?
In today’s world, keeping your basic technology working is vital to providing your clients great service. That’s why Louisiana REALTORS offers Tech Helpline as a standard member service, to make sure you have a basic tech support lifeline if you get stuck using your go-to technology.
Tech Helpline is there for you to make sure that your smartphone is getting email properly, that your laptop is optimized and virus-free, and if your printer doesn’t print, you have someone you can contact to help get it fixed quickly.
About Tech Helpline
Tech Helpline was created by Florida Realtors®, the second largest state Realtor association in the U.S. for REALTORS®, and is the real estate industry’s #1 tech support service. Located in Orlando, Florida, which houses its entire U.S.-based staff, Tech Helpline is available to one in three REALTORS® in North America: more than 500,000 REALTORS® in the U.S. and Canada have access to Tech Helpline. Its team has nearly 300 years of combined IT experience and provides technology support by phone, chat and email.
This gives you access to a highly experienced, bi-lingual (English and Spanish) technical support staff that has earned a reputation as the “Genius Bar for Real Estate” because they only work with real estate agents and brokers. They understand your business and know how to adjust to your technical skill level, so if you are a novice – or have deep technical experience – Tech Helpline staff will make you feel right at home.
It's a service that is provided at no extra cost to you.
This is your included member benefit that provides technical support services for a wide range of your software and hardware needs, from smartphones and tablets, to desktops, laptops, email problems, virus issues and more.
Don’t be afraid to reach out for help
We all know that tech support is only as good as the people on the other side of the connection, whether it be by phone, chat or email. Tech Helpline has a reputation for providing technical advice that is delivered by warm, friendly, and customer service-focused technicians.
The key to great customer service in tech support, explains Tricia Stamper at Florida Realtors, who is responsible for Tech Helpline, “is to be a chameleon.”
“Some agents are highly tech savvy, and others are on the other side of the spectrum; the Tech Helpline staff is able to figure out the difference and adjust to help each agent or broker fix their problem and not feel bad about calling,” she said, adding, “They remove the ‘fear’ many agents have about calling tech support because Tech Helpline analysts know not to talk down to someone, or over their head. I think most agents would tell you that’s a welcome breath of fresh air among tech support experiences.”
How to access Tech Helpline
There are three ways you can access Tech Helpline, anytime Mon. - Fri. 8 am to 7 pm and Sat. 8 am to 4 pm Central Time by phone, by online chat, or by email.
By phone:
call the Tech Helpline toll-free at (877) 573-5604 .
By email:
send an email to the Tech Helpline at support@techhelpline.com.
By Online Chat:
you can chat online live with an analyst by going to http://chat.techhelpline.com/
and selecting the big, blue button that reads: “I need Tech Support” for Tech Helpline.
And do you know what the best part is? Tech Helpline services are unlimited
for all our members, and there is no extra cost for you all.
This is a member benefit for every agent and broker, and there is no limit to the number of calls that you can make.
Tech support for all your basic tech needs
Here are just some of the types of software and hardware issues that you can reach out to Tech Helpline for assistance with:
Operating Systems:
Microsoft Windows 10, Vista, 8, 7, upgrades from all versions of Windows 2000 and Mac OS X (10.3 and higher).
Hardware:
Smartphones, including iPhones, Android, and Windows; Tablets; Digital Cameras; CD/DVD Drives & Blu Ray; Laptops; Monitors; Network Adaptors; Printers; Scanners; Storage Media; Video Cards and more.
Browsers & Net:
Wi-Fi set up; Internet Service Providers; Internet Explorer/Edge; Firefox; Chrome; Safari; Opera; Networking; Shared Files; Shared Printers and more.
Anti-Virus/Protection:
Virus removal; AVG AntiVirus; Lavasoft Ad-Aware; McAfee and Norton AntiVirus; Spyware/Adware Intrusion removal and many more.
Software applications:
Email such as Outlook, Gmail, Hotmail; Real Estate programs such as Form Simplicity; Financial and Office programs such as Adobe Acrobat, Microsoft Office Products (Word, Excel, PowerPoint, Access, Publisher, Works, Visio); iTunes; Quicken; Quickbooks; Corel Products (WordPerfect, Draw, etc.); Winzip and many more.
PCs and Macs:
All major brands, including Apple, Acer, AST, ASUS, Dell, Fujitsu, Gateway, HP, IBM, Lenovo, Sony, IBM, Toshiba, Winbook, clones and many others.
The goal of Tech Helpline is to help you get back to business when a technical issue arises to let you get back to serving your clients. So when you need their help, be sure to reach out to Tech Helpline.

Week 9 brought several major Louisiana REALTORS® priorities into posture as the Legislature moved deeper into the final stretch of the session. Two of our top priority bills, HB 468 and HB 1027 both by Representative Troy Hebert , cleared the Legislative Bureau and advanced to the Senate floor calendar for third reading and final passage. HB 468, our residential wholesaling regulation bill, remains one of the most important consumer protection measures of the session. The bill brings transparency, accountability, and clear rules of the road to residential real estate wholesaling in Louisiana. HB 468 previously passed the House by a vote of 96–0 and is now positioned for final Senate consideration. HB 1027, which clarifies that licensed real estate appraisers are not liable for a seller’s failure to comply with carbon monoxide detector requirements, also advanced to the Senate floor calendar after previously passing the House by a vote of 90–0. Both bills remain in strong posture, and Louisiana REALTORS® will continue working for final passage as they move through the Senate. Another major development this week was the House passage of HB 1166 by Representative Kim Carver , which passed unanimously on May 5, 103–0. HB 1166 creates a practical disclosure framework for vacant residential property transactions and is designed to help buyers, sellers and real estate professionals avoid late-stage surprises involving access, utilities, drainage, flood risk, prior use and other material property conditions. This bill has been a key part of Louisiana REALTORS®’ consumer protection and transactional clarity agenda. HB 1166 was received in the Senate on May 7 and now moves into the Senate side of the process, where Louisiana REALTORS® will continue working closely with the author and stakeholders as the bill advances. Tort reform and civil justice issues also moved forward this week. HB 437 by Representative Michael Melerine , which addresses the award of expert witness fees in civil litigation, passed the House by a vote of 75–18 and was received in the Senate on May 7. HB 1089 by Representative Dennis Bamburg Jr. , which creates structured CARE Accounts for certain categories of tort damages, passed the House by a vote of 67–29 and was also received in the Senate. Louisiana REALTORS® continue to support meaningful tort reform as part of the broader effort to improve Louisiana’s legal environment, reduce litigation-driven costs, and help stabilize the property insurance market. A more predictable civil justice system directly supports property owners, consumers, businesses and the long-term health of Louisiana’s real estate market. Property insurance remains one of the most important issues facing homeowners and property owners across the state. HB 1187 by Representative Paul Sawyer , dealing with Citizens Property Insurance emergency assessments, has been received in the Senate and referred to the Senate Insurance Committee after previously passing the House by a vote of 87–9. Several additional insurance-related measures remain active, including bills addressing fortified roof endorsements, stated-value homeowner policies, insurance notice requirements, nonrenewal restrictions, and pre-suit claim review. HB 408 , which addresses insurance nonrenewal prohibitions, and HB 1210 , which addresses mandatory pre-suit claim review, remain pending in the House Insurance Committee. Louisiana REALTORS® will continue to closely monitor these measures because insurance affordability, availability and market stability remain central to housing affordability and private property ownership in Louisiana. Several Senate bills also continued moving through the House processes this week. SB 241 by Senator Valarie Hodges , which requires insurance adjusters and appraisers to include their license numbers in written communications, cleared the Legislative Bureau on May 6 and returned to the House floor calendar. This measure remains relevant to transparency, accountability, and consumer confidence in the insurance claims process. SB 180 by Senator Franklin Foil , which allows surviving spouses of deceased disabled veterans to transfer their expanded property tax exemption, was scheduled for House floor debate this week and remains a positive homeowner protection and property tax fairness measure. Louisiana REALTORS® also continues to monitor legislation dealing with blight, redevelopment and rent stabilization. HB 284 by Representative John Wyble , which would authorize certain parishes and municipalities to expropriate blighted property by declaration of taking, remained on the House calendar this week as a notice-given, subject-to-call bill. The bill previously failed on the House floor by a narrow vote of 48–47 and remains under active reconsideration. Blight policy is important, but redevelopment tools must be balanced with private property rights, due process, and protections for property owners. HB 472 by Representative Alonzo Knox , which would authorize municipalities to implement rent stabilization programs, remains involuntarily deferred in committee. Louisiana REALTORS® continues to oppose rent control and rent stabilization proposals in any form because these policies reduce housing supply, discourage investment, and ultimately worsen affordability challenges over time. As we move into Week 10, Louisiana REALTORS® will remain focused on securing final Senate passage of HB 468 and HB 1027, advancing HB 1166 through the Senate, and continuing to engage on the tort reform and insurance measures that directly affect property owners, housing affordability and the real estate profession. With REALTOR® Day at the Capitol taking place during this critical stretch of the session, member engagement will be especially important as legislators continue to make decisions on real estate, insurance, liability, redevelopment and private property rights issues. Please view the weekly bill tracking report provided by our lobbying team over at Harris, DeVille and Associates.

Week 8 was one of the most consequential weeks of the session so far for Louisiana REALTORS® and the real estate industry. Two of the association’s flagship bills moved to the brink of final Senate action, rent stabilization was stopped again in committee, major insurance legislation continued to advance, and several bills affecting property rights, tort reform and transaction practice saw meaningful movement. The biggest developments of the week came on HB 468 and HB 1027 , both by Rep. Troy Hebert . HB 468 , the residential wholesaling bill, cleared the Senate Commerce Committee on April 28, had its amendments adopted on April 29, and was referred to the Legislative Bureau putting it one step away from the Senate floor. HB 1027 , the appraiser liability bill, followed the same path after its overwhelming House passage earlier this month and is also now pending Legislative Bureau review before final Senate consideration. Louisiana REALTORS® strongly supports both measures, which are designed to strengthen consumer protection, improve market clarity and reinforce confidence in the real estate transaction process. On the rent-control front, HB 472 by Rep. Alonzo Knox was brought back before the House Municipal, Local and Parochial Affairs Committee this week. Louisiana REALTORS® testified in opposition, and the committee voted 8-5 to defer the bill involuntarily. That is a meaningful win for property owners, housing providers, and the long-term health of Louisiana’s housing market. Louisiana REALTORS® remains firmly opposed to rent stabilization proposals, which may sound politically attractive, but have consistently been tied to reduced housing supply, deterioration in rental stock and long-term affordability problems in markets where they are adopted. Insurance remained one of the session’s most active and important policy areas. HB 1187, Rep. Paul Sawyer , dealing with Louisiana Citizens for emergency assessments, passed the full House 87-9 on April 29, and now heads to the Senate. Because Citizens' assessments can ultimately affect policyholders across the state, this bill has clear relevance for affordability and homeownership costs. HB 408, Rep. Edmond Jordan was heard in House Insurance Committee this week and remains pending. This bill would prohibit insurers from non-renewing residential policies when homeowners have taken documented steps to reduce risk, an issue with direct implications for insurability and failed closings in vulnerable markets. In addition, SB 241 by Sen. Valarie Hodges , which requires insurance adjusters and appraisers to include their license numbers in written communications, cleared House Insurance unanimously and is now headed to the House floor. Taken together, these measures reflect the legislature’s continued focus on insurance stability, transparency and accountability, all of which remain central to real estate activity in Louisiana. Week 8 also brought movement on broader tort reform and property-rights-related legislation. HB 437 , addressing expert witness fees, and HB 1089 , creating structured CARE Accounts for tort damages, both cleared House Civil Law and are now set for House floor debate next week. Meanwhile, SB 180 by Sen. Franklin Foil , allowing surviving spouses of disabled veterans to transfer a property tax exemption, is nearing final House passage after advancing to third reading. While not all of these bills directly regulate licensees, they reflect the broader civil liability and property tax environment that affects the cost and accessibility of owning property in Louisiana. Another key bill for the industry, HB 1166 by Rep. Kim Carver , remains very much alive and is now positioned for House floor debate on Tuesday, May 5 . The bill would require disclosures for vacant residential property, and it would close an existing gap in Louisiana law that currently exempts many vacant homes from standard seller disclosure rules. After being called and returned to the calendar earlier in the week, the bill is now finally set for debate. Louisiana REALTORS® also intends to use the bill as a vehicle for a structural amendment to the Louisiana Real Estate Commission that would move toward a more geographically balanced appointment process, with one member appointed from each congressional district and the remaining members appointed at large. That change would better ensure regional representation across Louisiana’s diverse real estate markets and help modernize the commission’s structure. Taken together, week 8 was a strong and consequential week for Louisiana REALTORS®. The association’s two flagship bills are now within reach of Senate floor passage, rent stabilization was turned back in committee, important insurance legislation continued moving, and HB 1166 remains positioned as both a major disclosure bill and a possible vehicle for meaningful LREC reform. Louisiana REALTORS® remains fully engaged at every stage of the process to protect private property rights, support practical regulation and advance policies that strengthen Louisiana’s real estate market. Lastly, this week, Louisiana REALTORS® wants to extend sincere thanks to Rep. Delisha Boyd — a real estate broker herself — for her tireless work shepherding HB 292 through the legislative process. The security deposit fairness bill, which allows landlords and tenants to mutually agree in writing to extend the timeline for returning a security deposit when damage is found, has passed to third reading and final passage in the Senate and is nearly on its way to the Governor's desk. This has been a meaningful win for both property owners and renters across Louisiana. Please view the weekly bill tracking report provided by our lobbying team over at Harris, DeVille and Associates.



