Tapping into Tech Support Member Benefit

LOUISIANA REALTORS • June 21, 2018
By Tech Helpline and Louisiana REALTORS

What happens when you get a new smartphone and not all of your contacts show up? Or if you start to print out a copy of a new purchase and sales agreement, and the printer won’t print, no matter what you try? Or all of a sudden, you notice your laptop is running super slow? Or you just can’t connect or stay connected to the Internet?

In today’s world, keeping your basic technology working is vital to providing your clients great service. That’s why Louisiana REALTORS offers Tech Helpline as a standard member service, to make sure you have a basic tech support lifeline if you get stuck using your go-to technology.
Tech Helpline is there for you to make sure that your smartphone is getting email properly, that your laptop is optimized and virus-free, and if your printer doesn’t print, you have someone you can contact to help get it fixed quickly.

About Tech Helpline

Tech Helpline was created by Florida Realtors®, the second largest state Realtor association in the U.S. for REALTORS®, and is the real estate industry’s #1 tech support service. Located in Orlando, Florida, which houses its entire U.S.-based staff, Tech Helpline is available to one in three REALTORS® in North America: more than 500,000 REALTORS® in the U.S. and Canada have access to Tech Helpline. Its team has nearly 300 years of combined IT experience and provides technology support by phone, chat and email.

This gives you access to a highly experienced, bi-lingual (English and Spanish) technical support staff that has earned a reputation as the “Genius Bar for Real Estate” because they only work with real estate agents and brokers. They understand your business and know how to adjust to your technical skill level, so if you are a novice – or have deep technical experience – Tech Helpline staff will make you feel right at home.

It's a service that is provided at no extra cost to you.

 
This is your included member benefit that provides technical support services for a wide range of your software and hardware needs, from smartphones and tablets, to desktops, laptops, email problems, virus issues and more.

Don’t be afraid to reach out for help

We all know that tech support is only as good as the people on the other side of the connection, whether it be by phone, chat or email.  Tech Helpline has a reputation for providing technical advice that is delivered by warm, friendly, and customer service-focused technicians.  
The key to great customer service in tech support, explains Tricia Stamper at Florida Realtors, who is responsible for Tech Helpline, “is to be a chameleon.”

“Some agents are highly tech savvy, and others are on the other side of the spectrum; the Tech Helpline staff is able to figure out the difference and adjust to help each agent or broker fix their problem and not feel bad about calling,” she said, adding, “They remove the ‘fear’ many agents have about calling tech support because Tech Helpline analysts know not to talk down to someone, or over their head. I think most agents would tell you that’s a welcome breath of fresh air among tech support experiences.”

How to access Tech Helpline

There are three ways you can access Tech Helpline, anytime Mon. - Fri. 8 am to 7 pm and Sat. 8 am to 4 pm Central Time  by phone, by online chat, or by email.

By phone: call the Tech Helpline toll-free at (877) 573-5604 .

By email: send an email to the Tech Helpline at support@techhelpline.com. 

By Online Chat: you can chat online live with an analyst by going to http://chat.techhelpline.com/ and selecting the big, blue button that reads: “I need Tech Support” for Tech Helpline.

And do you know what the best part is? Tech Helpline services are unlimited for all our members, and there is no extra cost for you all. This is a member benefit for every agent and broker, and there is no limit to the number of calls that you can make.

Tech support for all your basic tech needs

Here are just some of the types of software and hardware issues that you can reach out to Tech Helpline for assistance with:

Operating Systems: Microsoft Windows 10, Vista, 8, 7, upgrades from all versions of Windows 2000 and Mac OS X (10.3 and higher).

Hardware: Smartphones, including iPhones, Android, and Windows; Tablets; Digital Cameras; CD/DVD Drives & Blu Ray; Laptops; Monitors; Network Adaptors; Printers; Scanners; Storage Media; Video Cards and more.

Browsers & Net: Wi-Fi set up; Internet Service Providers; Internet Explorer/Edge; Firefox; Chrome; Safari; Opera; Networking; Shared Files; Shared Printers and more.

Anti-Virus/Protection: Virus removal; AVG AntiVirus; Lavasoft Ad-Aware; McAfee and Norton AntiVirus; Spyware/Adware Intrusion removal and many more.

Software applications: Email such as Outlook, Gmail, Hotmail; Real Estate programs such as Form Simplicity; Financial and Office programs such as Adobe Acrobat, Microsoft Office Products (Word, Excel, PowerPoint, Access, Publisher, Works, Visio); iTunes; Quicken; Quickbooks; Corel Products (WordPerfect, Draw, etc.); Winzip and many more.

PCs and Macs: All major brands, including Apple, Acer, AST, ASUS, Dell, Fujitsu, Gateway, HP, IBM, Lenovo, Sony, IBM, Toshiba, Winbook, clones and many others.

The goal of Tech Helpline is to help you get back to business when a technical issue arises to let you get back to serving your clients. So when you need their help, be sure to reach out to Tech Helpline.
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By Louisiana REALTORS® June 6, 2025
The National Association of REALTORS® Board of Directors approved a 2026 budget with no dues increase and passed a Professional Standards Recommendation to clarify language in NAR Code of Ethics Standard of Practice 10-5, which prohibits harassment of any person or persons protected under Article 10 of the Code. A day earlier, the Executive Committee approved another Professional Standards change, revising language for Policy Statement 29 designed to ensure state and local associations can fairly and consistently enforce the Code of Ethics. Learn more about the changes. Read the revised Code of Ethics and Standards of Practice. Board members also approved a consent agenda to elect the 2026 officers and regional vice presidents . Christine Hansen of Ft. Lauderdale, Fla., was elected 2026 President-Elect, and Colin Mullane of Ashland, Ore. was elected 2026 First Vice President. The meeting opened with a video message from President Donald Trump, who welcomed REALTORS® to Washington and thanked them for support of the House-passed tax reform. NAR routinely invites the U.S. president to address REALTORS® at the Washington meetings. Over NAR's history, nine sitting presidents have addressed the association. Board Actions Approved a series of Finance Committee recommendations, accepting the association’s financial statement, approving the 2026 operating and advocacy budgets, and keeping dues at $156. The board actions also redirect $35 of the $45 Consumer Advertising Campaign assessment to operating funds. This change positions NAR to make its next settlement payment in February 2026 and maintain a balanced budget without raising total dues. The remaining $10 for the Consumer Advertising Campaign will fund optimized, metrics-driven activities that reach and engage consumers in critical markets. NAR CEO Nykia Wright and President Kevin Sears explained the shift at the opening session of the conference . Amended Standard of Practice 10-5 to give state and local associations greater clarity in how to fairly and consistently enforce Article 10 of the Code of Ethics. The amended Standard of Practice says that REALTORS®, in their capacity as real estate professionals, in association with their real estate businesses, or in their real estate-related activities, shall not harass any person or persons based on race, color, religion, sex, disability, familial status, national origin, sexual orientation, or gender identity. Made a series of recommendations to the Standards of Practice to bring the language in line with the terms of NAR’s 2024 settlement. Approved a motion to make one member of the Executive Committee a commercial practitioner who has served as chair, vice chair or liaison of an NAR commercial-related committee or forum to serve a two-year term and be independent of the 10% commercial representation requirement outlined in the NAR Constitution. Approved a recommendation from the Credentials and Campaign Rules Committee to amend qualifications for president-elect, first vice president and treasurer effective Jan. 1, 2026. Qualifications for top-line officers are now aligned with those already in place for regional vice presidents. Approved recommendations from the Member Accountability Committee related to applications for volunteer leadership and the Statement of Appropriate Event Conduct. The goal of the recommendations is to ensure members found in violation of the NAR Member Code of Conduct are properly disclosed. Award Winners NAR President Kevin Sears announced the 2025 Distinguished Service Award winners James P. Cormier , AHWD, C2EX, of Minneapolis-St. Paul, and Brooke S. Hunt , AHWD, E-PRO, SFR, SRS, C2EX , of Flower Mound, Texas. In addition, the group recognized the winner of the 2024 William R. Magel Award, Anne Marie DeCatsye , CEO of the Canopy REALTOR® Association and Canopy MLS in the Charlotte, N.C., metro area. REALTORS® Relief Foundation  During the meeting, REALTORS® Relief Foundation President Greg Hrabcak appealed to board members to make a tax-deductible donation. The fund provides housing assistance to victims in the immediate aftermath of a disaster; 100% of funds donated go to disaster relief. “We’ve had devastating wildfires in California, tornadoes in Missouri and Kentucky and flooding in West Virginia, and we’re still in the first half of this year,” Hrabcak said. Before the meeting ended, directors had donated more than $41,000.
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