Tapping into Tech Support Member Benefit
LOUISIANA REALTORS • June 21, 2018
By Tech Helpline and Louisiana REALTORS
What happens when you get a new smartphone and not all of your contacts show up? Or if you start to print out a copy of a new purchase and sales agreement, and the printer won’t print, no matter what you try? Or all of a sudden, you notice your laptop is running super slow? Or you just can’t connect or stay connected to the Internet?
In today’s world, keeping your basic technology working is vital to providing your clients great service. That’s why Louisiana REALTORS offers Tech Helpline as a standard member service, to make sure you have a basic tech support lifeline if you get stuck using your go-to technology.
Tech Helpline is there for you to make sure that your smartphone is getting email properly, that your laptop is optimized and virus-free, and if your printer doesn’t print, you have someone you can contact to help get it fixed quickly.
About Tech Helpline
Tech Helpline was created by Florida Realtors®, the second largest state Realtor association in the U.S. for REALTORS®, and is the real estate industry’s #1 tech support service. Located in Orlando, Florida, which houses its entire U.S.-based staff, Tech Helpline is available to one in three REALTORS® in North America: more than 500,000 REALTORS® in the U.S. and Canada have access to Tech Helpline. Its team has nearly 300 years of combined IT experience and provides technology support by phone, chat and email.
This gives you access to a highly experienced, bi-lingual (English and Spanish) technical support staff that has earned a reputation as the “Genius Bar for Real Estate” because they only work with real estate agents and brokers. They understand your business and know how to adjust to your technical skill level, so if you are a novice – or have deep technical experience – Tech Helpline staff will make you feel right at home.
It's a service that is provided at no extra cost to you.
This is your included member benefit that provides technical support services for a wide range of your software and hardware needs, from smartphones and tablets, to desktops, laptops, email problems, virus issues and more.
Don’t be afraid to reach out for help
We all know that tech support is only as good as the people on the other side of the connection, whether it be by phone, chat or email. Tech Helpline has a reputation for providing technical advice that is delivered by warm, friendly, and customer service-focused technicians.
The key to great customer service in tech support, explains Tricia Stamper at Florida Realtors, who is responsible for Tech Helpline, “is to be a chameleon.”
“Some agents are highly tech savvy, and others are on the other side of the spectrum; the Tech Helpline staff is able to figure out the difference and adjust to help each agent or broker fix their problem and not feel bad about calling,” she said, adding, “They remove the ‘fear’ many agents have about calling tech support because Tech Helpline analysts know not to talk down to someone, or over their head. I think most agents would tell you that’s a welcome breath of fresh air among tech support experiences.”
How to access Tech Helpline
There are three ways you can access Tech Helpline, anytime Mon. - Fri. 8 am to 7 pm and Sat. 8 am to 4 pm Central Time by phone, by online chat, or by email.
By phone:
call the Tech Helpline toll-free at (877) 573-5604 .
By email:
send an email to the Tech Helpline at support@techhelpline.com.
By Online Chat:
you can chat online live with an analyst by going to http://chat.techhelpline.com/
and selecting the big, blue button that reads: “I need Tech Support” for Tech Helpline.
And do you know what the best part is? Tech Helpline services are unlimited
for all our members, and there is no extra cost for you all.
This is a member benefit for every agent and broker, and there is no limit to the number of calls that you can make.
Tech support for all your basic tech needs
Here are just some of the types of software and hardware issues that you can reach out to Tech Helpline for assistance with:
Operating Systems:
Microsoft Windows 10, Vista, 8, 7, upgrades from all versions of Windows 2000 and Mac OS X (10.3 and higher).
Hardware:
Smartphones, including iPhones, Android, and Windows; Tablets; Digital Cameras; CD/DVD Drives & Blu Ray; Laptops; Monitors; Network Adaptors; Printers; Scanners; Storage Media; Video Cards and more.
Browsers & Net:
Wi-Fi set up; Internet Service Providers; Internet Explorer/Edge; Firefox; Chrome; Safari; Opera; Networking; Shared Files; Shared Printers and more.
Anti-Virus/Protection:
Virus removal; AVG AntiVirus; Lavasoft Ad-Aware; McAfee and Norton AntiVirus; Spyware/Adware Intrusion removal and many more.
Software applications:
Email such as Outlook, Gmail, Hotmail; Real Estate programs such as Form Simplicity; Financial and Office programs such as Adobe Acrobat, Microsoft Office Products (Word, Excel, PowerPoint, Access, Publisher, Works, Visio); iTunes; Quicken; Quickbooks; Corel Products (WordPerfect, Draw, etc.); Winzip and many more.
PCs and Macs:
All major brands, including Apple, Acer, AST, ASUS, Dell, Fujitsu, Gateway, HP, IBM, Lenovo, Sony, IBM, Toshiba, Winbook, clones and many others.
The goal of Tech Helpline is to help you get back to business when a technical issue arises to let you get back to serving your clients. So when you need their help, be sure to reach out to Tech Helpline.

Candidate qualifying for Louisiana’s November 3 election began Wednesday, August 5, and concludes Friday, August 7. The three-day qualifying period will establish the candidates for all six U.S. House districts, as well as judicial, parish and municipal races across the state. This election cycle includes several changes to Louisiana’s congressional races and election calendar. The state’s U.S. House primaries, originally scheduled for May 16, were canceled following the U.S. Supreme Court’s decision in Louisiana v. Callais. The Louisiana Legislature subsequently adopted a new congressional map that reduced the number of Black-majority congressional districts from two to one. Under the revised election calendar, the November 3 U.S. House contests will use an open primary system. All qualified candidates will appear on the November ballot, regardless of party affiliation. A candidate receiving more than 50% of the vote will be elected. If no candidate receives a majority, the two candidates receiving the most votes will advance to a December 12 runoff. U.S. Senate The November general election will feature Republican nominee U.S. Rep. Julia Letlow and Democratic nominee Jamie Davis. Letlow's Senate campaign has also created an open seat in Louisiana's 5th Congressional District. 5th Congressional District Several candidates have announced campaigns for the 5th Congressional District seat: State Sen. Stewart Cathey State Rep. Michael Echols Louisiana Board of Regents Chair Misti Cordell State Rep. Gabe Firment Cathey, Echols and Firment currently serve in the Louisiana Legislature. Additional candidates may qualify before the deadline on Friday. The 5th District covers portions of northeastern and central Louisiana and extends into the Florida Parishes. 6th Congressional District Congressman Cleo Fields has announced that he will not seek reelection in the newly redrawn 6th Congressional District. Instead, Fields is running in a special election for his former state Senate seat, which became vacant following the death of Sen. Larry Selders of Baton Rouge. The newly drawn 6th Congressional District extends around the Baton Rouge area and includes portions of rural communities surrounding the capital region. State Sen. Rick Edmonds has announced his candidacy. State Sen. Blake Miguez has also been discussed as a potential candidate, although the candidate field will not be finalized until qualifying closes Friday. Federal law requires congressional candidates to reside in the state they seek to represent but does not require them to reside within the specific congressional district. 2nd Congressional District Congressman Troy Carter currently represents the 2nd Congressional District, which extends from the Baton Rouge area toward New Orleans. Under the newly adopted congressional map, the 2nd District remains Louisiana's sole Black-majority congressional district. East Baton Rouge Parish Judiciary All 15 judgeships on the 19th Judicial District Court are scheduled for election following the Legislature's creation of two new judicial election subdistricts. Each subdistrict will elect seven judges, with an additional judgeship elected parishwide. Litigation challenging the new judicial map remains pending. Judicial races are among the contests being monitored by Louisiana REALTORS® and local Political Action Teams. Judicial decisions can have implications for property rights, business activity, litigation and the overall legal environment in Louisiana. Local Elections Voters across Louisiana will also consider candidates for mayors, city and parish councils, school boards, police chiefs and other local offices. While these races typically receive less statewide attention than congressional and statewide contests, local elected officials make decisions affecting land use, zoning, permitting, infrastructure, taxation and housing policy. These issues can directly affect real estate activity and development within local communities. Candidate Lists and Election Information The candidate field will not be final until qualifying closes Friday, August 7. The official list of qualified candidates is available through the Louisiana Secretary of State's Candidate Inquiry portal. The complete election schedule, including key dates for voting, registration and absentee ballots, is available through the Secretary of State's election calendar. For Louisiana REALTORS®, the qualifying period provides an early look at the candidates who will appear on the November ballot and the races that may affect real estate, property rights, development and local communities across the state.




