Resources for consumer information in regards to all types of insurance.

This Catastrophe Claims Process Disclosure Guide was created to give policyholders like you a detailed overview of the claims process, including an explanation of the supplemental claims process, the methods used to calculate deductibles, the  difference between actual cash value and replacement cost, your rights and duties as a policyholder, the items you will need to properly document and support your claim, the issues that frequently arise when asserting a claim involving mortgaged property, the procedure for filing a complaint against your insurance company with the Louisiana Department of Insurance, the procedure for filing a complaint against your lender or mortgage servicer with the Office of Financial Institutions, and the process for utilizing the Hurricane Mediation Program to resolve disputed claims related to your residential property.

The resources provided on this page have been compiled from a variety of agencies and organizations. The page is intended to help navigate ways to apply for federal aid and provide links and information to support disaster relief. 

No home is completely safe from potential flooding. When just one inch of water in a home can cost more than $25,000 in damage, flood insurance can be the difference between recovery and financial devastation.

The National Flood Insurance Program’s new rating methodology, Risk Rating 2.0: Equity in Action, delivers rates that are easier to understand and better reflect a property’s unique flood risk. Rates are now developed on a structure-by-structure basis, offering you  a more individualized picture of you risk.

All Preferred Risk Policy customers are transitioning to the National Flood Insurance Program’s (NFIP’s) new pricing methodology, Risk Rating 2.0: Equity in Action, and are now able to personalize their flood insurance coverage.  Here are 7 things you should know about this new methodology. 

Do you know what to do before, during and after a flood disaster? 

Homeowners, renters and business owners play an important role in reducing flood risk. This section helps homeowners find their property's flood map, understand flood risk and learn how to request a change to their flood zone designation.

Whether you live inside or outside of the high-risk flood area, if you own property you should consider purchasing flood insurance for the protection and peace of mind it brings.

However, many property owners, particularly those in high-risk flood areas, may be required to have flood insurance.

The FEMA Flood Map Service Center (MSC) is the official public source for flood hazard information produced in support of the National Flood Insurance Program (NFIP). Use the MSC to find your official flood map, access a range of other flood hazard products, and take advantage of tools for better understanding flood risk.

Whether you’re a homeowner, business owner, or renter, the NFIP offers flood insurance coverage to help you protect the life you’ve built. Work with your insurance agent to learn more about coverage amounts, deductibles, and policy costs.

Owning a property is one of the most important investments most people make in their lives. We work hard to provide a home and a future for ourselves and our loved ones. Why risk losing it when bad weather hits close to home? 

Flooding is the most common and costly natural disaster in the United States and can happen anywhere. Just one inch of water can cause 25,000 in damages to your home.  While you can’t prevent a natural disaster from happening, there are ways to secure 

your property to minimize damage and keep your home and your future safe. 

Information on your flood insurance policy terms.  

Finding your home's Flood Factor - Past floods, current risks, and future projections based on peer-reviewed research from the world’s leading flood modelers.

The Federal Emergency Management Agency (FEMA) has prepared this guide specifically for homeowners who want to know how to help protect their homes from flooding. As a homeowner, you need clear information about the options available to you and straightforward guidance that will help you make decisions. This guide gives you both, in a form designed for readers who have little or no experience with flood protection methods or building 

construction techniques