“The term REALTOR® has come to connote competency, fairness, and high integrity resulting from adherence to a lofty ideal of moral conduct in business relations. No inducement of profit and no instruction from clients ever can justify departure from this ideal.” – REALTOR® Code of Ethics
Pursuant to the Bylaws of the National Association of REALTORS®, member compliance with the Code of Ethics is a condition of membership in the Association. The Code includes the professional responsibilities and expectations of REALTOR® members to their clients, customers, fellow REALTORS® and the general public.
When a dispute arises involving a REALTOR® member, the professional standards process is utilized by member boards as a way to resolve the matter.
Louisiana REALTORS® provides professional standards administration services to members of the Greater Fort Polk Area REALTORS® and the Livingston Board of REALTORS®. If your dispute involves a member of one of these boards, please contact the LR Professional Standards Department.
All other local boards in Louisiana provide their members with professional standards administration. Find your local board for more information on professional standards in your area.
All REALTORS® must complete at least 2.5 hours of Code of Ethics training within an established four-year period. Failure to complete this requirement means membership suspension or even termination. Take the free online class from NAR.
Members of the Professional Standards Committee shall be selected to serve on Hearing Panels as required to hear matters of alleged unethical conduct by Board Members or to provide arbitration as requested. To serve on a Professional Standards Committee, members must be a REALTOR® in good standing who has received Code of Ethics & Professional Standards training in the last year and is familiar with Louisiana laws and regulations.
The Ombudsman Program in its simplest definition is informal telephone mediation. In some cases, it can address and solve minor complaints from the public. Like a mediator, an ombudsman helps parties find solutions.
This free program is available to LR members and the public.Ombudsman Process FAQ
Request an Ombudsman
Mediation is the preferred method of dispute resolution. This process promotes reconciliation, settlement or compromise. Louisiana REALTORS® provides this service to assist members in settling disputes. Mediators do not decide cases; they help the parties come to their own agreement.
By electing mediation, the parties can avoid the hearing process. Should the parties not reach an agreement, either may request arbitration. You can file a request for mediation through your local board or by contacting Louisiana REALTORS®.
The professional standards process includes ethics complaints. If you believe that a REALTOR® has violated the Code of Ethics, you may file a complaint.
From time to time, a REALTOR® may become involved in a monetary dispute with another REALTOR®. The professional standards process also offers an arbitration procedure for resolving such disputes. The parties involved may choose whether to try mediation first. In an arbitration hearing, the decision handed down by the Arbitration Panel is final and binding by law, as well as by the bylaws of the Association. You can file a request for arbitration through your local board or through Louisiana REALTORS®.
The Louisiana Real Estate Commission is the state government regulatory agency responsible for regulating the mode and manner by which the affairs and business of real estate is conducted throughout the state. The LREC performs duties necessary to carry out the provisions of the real estate license law and has its own complaint procedure, which is completely separate from Louisiana REALTORS® and the Code of Ethics. Complaints may be filed against the following persons under the jurisdiction of the Commission:
- Licensed Louisiana Real Estate Brokers
- Licensed Louisiana Real Estate Salespersons
- Registered Louisiana Timeshare Developers
- Registered Louisiana Timeshare Salespersons
- Certified Louisiana Real Estate Schools
- Certified Louisiana Real Estate Instructors
- Certified Louisiana Education Vendors
For information on that process, visit the Agency’s website for more information.