When a dispute arises involving a REALTOR® member, the professional standards process is utilized by member boards as a way to resolve the matter.

Louisiana REALTORS® provides professional standards administration services to members of the following local boards:

Greater Fort Polk Area REALTORS®
Livingston Board of REALTORS®
Natchitoches Board of REALTORS®

If you or your REALTOR® is a member of one of these boards, please contact Ali Bagbey or Cindy Olano to request mediation or arbitration, or to file a complaint.

All other local boards in Louisiana provide their members with professional standards administration. Find your local board for more information on professional standards in your area.

REALTOR® Code of Ethics

Pursuant to the Bylaws of the National Association of REALTORS®, member compliance with the Code of Ethics is a condition of membership in the Association. The code includes the professional responsibilities and expectations of REALTOR® members to their clients, customers, fellow REALTORS® and the general public. It is important to note that not all real estate licensees are REALTORS® and therefore not be subject to the enforcement of the Code of Ethics as a standard of practice.

Get a copy of the Code of Ethics.


REALTORS® must complete at least 2.5 hours of Code of Ethics training within an established four-year period. Failure to complete this requirement means membership suspension or even termination. Take the free online class from NAR.   



Mediation is the preferred method of dispute resolution. This process promotes reconciliation, settlement, or compromise. Louisiana REALTORS® provides this service to assist members in settling disputes. Mediators do not decide cases; they help the parties come to their own agreement.

By electing mediation, the parties can avoid the hearing process. Should the parties not reach an agreement, either may request arbitration. You can file a request for mediation through your local board or by contacting Louisiana REALTORS®.


Ethical Grievances

The professional standards process includes ethics complaints. If you believe that a REALTOR® has violated the Code of Ethics, you may file a complaint.



From time to time, a REALTOR® may become involved in a monetary dispute with another REALTOR®. The professional standards process also offers an arbitration procedure for resolving such disputes. The parties involved may choose whether to try mediation first. In an arbitration hearing, the decision handed down by the Arbitration Panel is final and binding by law, as well as by the bylaws of the Association. You can file a request for arbitration through your local board or through Louisiana REALTORS®.


Louisiana Real Estate Commission

The Louisiana Real Estate Commission (LREC) is the state governing body overseeing real estate rules, regulations and licensing for the state of Louisiana. The LREC performs duties necessary to carry out the provisions of the real estate license law and has its own complaint procedure, which is completely separate from Louisiana REALTORS®. Visit their website for more information.


Contact Louisiana REALTORS®

If you have questions regarding Professional Standards and the Code of Ethics or if you would like to file a complaint, feel free to contact us!

Ali Bagbey
Director of Governance & Professional Standards

Cindy Olano
Public Affairs Coordinator & Professional Standards Assistant

Call 225.923.2210


Check out more Code of Ethics and Professional Standards resources from the National Association of REALTORS®.